South Mumbai District Consumer Disputes Redressal Forum has directed Standard Chartered Bank to pay Rs 25,000 by month-end to Kurla lawyer Oves Ahmed Siddiqui whose credit card was cancelled without intimation.
Siddiqui claimed he faced acute humiliation as the card did not work at a store in Dubai during a November 2006 trip. He said he increased his credit limit to Rs 2.90 lakh before the visit. Siddiqui claimed he made purchases in Dubai and tendered the card for payment, only to be told by the store that it was being declined.
On return, he wrote to the bank seeking compensation for mental harassment and humiliation but the bank allegedly refused to acknowledge the issue. The senior Supreme Court lawyer then moved the consumer forum in 2007. The bank maintained Siddiqui was making false claims with ulterior motives and that it had not erred. It said Siddiqui had to clear outstanding dues, plus financial charges and interest and that he failed to follow bank instructions. However, counsel for Siddiqui pointed out wrong enteries made by the bank and said this proved deficiency in service.
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