Message from SCB to customers:
We are happy to advise you that our new and enhanced Online Banking comes with
additional security features providing a safe environment for all your online
transactions. Further, we have now introduced an enhanced IVR (Interactive Voice
Response system) at our Phone Banking that allows automatic identification of
your open query and customized information based on your recent transactions.
Also, the IVR is enabled with a call back option and the capability to provide
key information on SMS. The above is designed to ensure easy access to us 24/7
at your convenience, using our Phone Banking or Online Banking.
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We have also made
some key changes applicable to your account effective October 1st, 2013.
Request you to please take note of the following:
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Category
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Existing charges
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Revised Charges effective
Oct 1st , 2013
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Phone Banking
Service Charges
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No charges
applicable
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Self Service
IVR calls: Free
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Non IVR calls^ attended by
Phone Banking Officers:
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First 2
calls free per calendar month
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3rd call
onwards,  50 per call
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^ Calls pertaining
to complaints, lost/blockage of cards etc. are excluded from this charge
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For details on the
revised charges, please click here
Should you require any assistance or clarification, please do not hesitate to
contact us on our phone banking numbers or write to us at customer.care@sc.com
or visit us on our website www.standardchartered.co.in
Phone Banking Numbers:
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Allahabad,
Amritsar, Bhopal, Bhubaneshwar, Chandigarh, Cochin / Ernakulam, Coimbatore,
Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna ,
Rajkot, Surat, Vadodara
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Ahmedabad,
Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune
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011 - 39404444 /
011 - 66014444
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Jalgaon, Guwahati,
Cuttack, Mysore, Thiruvananthpuram, Vishakhapatnam, Proddatur, Dehradun,
Mathura, Saharanpur
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