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Sunday, November 10, 2013

Bajaj Finserv seeks RBI nod to float credit card biz

Bajaj Finserv has sought RBI's permission to float a credit card business on its own. The company has also abandoned its proposal to float a mutual fund and has drawn plans to have an intermediate non-operating holding company, should the group get a banking licence from RBI.

Bajaj Finserv is one of the 26 applicants seeking a bank licence from RBI. Bajaj Finserv, besides being the flagship brand of the group, is the holding company for Bajaj AutoFinance - a listed finance company and the life and non-life insurance joint venture with Allianz of Germany. Led by Sanjiv Bajaj, Bajaj Finserv holds 74% stake in the insurance companies and 61.99% in Bajaj Finance Limited. Half of the finance company's loan book comprises of consumer loans and around 35% of loans are to small and medium enterprises. The rest - around 15% - comprises loans to corporates and infrastructure.

S Sreenivasan, president (finance) at Bajaj Finserv, said that the company was looking at ways to increase lending to segments that would qualify as priority sector lending for banks. "Some of our auto loans would qualify under bank priority sector lending requirement. We are also running a pilot project for lending in rural areas and are finding that there is demand for consumption loans even in rural areas."

The company, which issues a co-branded credit card with Standard Chartered Bank, has sought permission from the central bank to launch a card of its own. On the mutual fund business, which has been on the drawing board for a while, Sreenivasan said, "We are not going ahead with that."

Bajaj Auto Finance's disbursements grew at 20% in the second quarter to Rs 5,199 crore as compared to Rs 4,334 crore in Q2FY13. Bajaj Finserv, which consolidates results of the group companies, reported a net profit of Rs 277 crore for the second quarter of FY14 - an increase of 28% compared to the net profit of Rs 217 crore in the corresponding quarter last year.

Tata to rollout 15,000 ATMs in the next 3 years

In line with Reserve Bank of India’s vision to accelerate growth and improve ATM penetration across the country, the Tatas before getting permission to open a bank yet, are taking big stride in financial inclusion. The Tata group company, Tata Communications Payment Solution, has got RBI clearance to install 15,000 ATMs in the next three years, two-third of which will be in smaller towns, said Economic Times. The Reserve Bank of India has permitted non-banking companies to deploy white-label ATMs, allowing customers to withdraw cash from these machines using debit cards of any bank, in an effort to reach out to the deepest pockets of the country. The company said that it will roll out three machines in the rural belt and 17 in semi-urban districts for every 10 machines installed in bigger cities, in line with the country's financial inclusion agenda. The group has installed 400 machines so far. "ATM density is low in India and there's enough space for everyone to do business," Tata Communications Payment CEO Sanjeev Patel said, after announcing the ATM roll-out plan in Bengal. "We have chosen West Bengal reasonably early in our strategy. Low ATM density in northern parts of West Bengal makes it an attractive region," he said

Vodafone, ICICI Bank launch M-Pesa in Maharashtra

Vodafone India and ICICI Bank have launched the unique mobile money transfer and payment service ‘M-Pesa’ in Maharashtra, in an effort to empower the unbanked sections of the society to access financial services through their mobile phones. M-Pesa will combine the strengths of both Vodafone and ICICI Bank to effectively promote the financial inclusion across country. The service will be available across 286 Tehsils, 33 Districts through 4080 specially trained authorized agents and across 387 Vodafone exclusive retail stores in Maharashtra, according to an Economic Times report. The ET report quoted M-Pesa’s Business head, Suresh Sethi as saying that M-Pesa is in line with the government’s plan to bring financial inclusion in the country while complying with all the regulations.

India's iPhone craze sees introduction of telco bundling

The new iPhone 5 was launched in India on November 1 and industry reports indicate only 30,000 units were shipped to coincide with Diwali shopping. Only 30,000 you might ask? Even I'm surprised, but then again, this was probably a pre-calculated move by Apple India in order to maintain the momentum after Diwali and keep the iPhone craze alive and well.

According to The Times of India, even the costlier iPhone 5s was sold out across India, with retailers scrambling for emergency stock from Apple India, as apparently only 6,000 of these units were shipped across India. Major Indian mobile operators such as Bharti Airtel and Reliance Communications, along with retailers, have sought additional stock but with the Diwali weekend, re-stocking efforts have been delayed. While the iPhone 5s is out of stock, retailers such as The MobileStore, PlanetM, UniverCell, and Future Group have the iPhone 5c in stock. However, those who want the iPhone 5s are not willing to compromise for the iPhone 5c to begin with. How I love the loyal Apple fans!

One of the main reasons why both Bharti Airtel and Reliance Communications quickly ran out of the more expensive iPhone 5s is because for the first time, a device is being sold and bundled with almost the same kind of contracts available overseas.

Bharti Airtel's plan is simply offering a rental of either the iPhone 5c or iPhone 5s with savings of 12,000 Indian rupees a year. Reliance Communication's plan, which is more appealing because of the unlimited voice calls and data usage, is offering base models of the iPhone 5c and iPhone 5s with zero upfront, and monthly rental fees of 2,599 Indian rupees and 2,999 Indian rupees, respectively.

From my perspective, I look at this as the real Diwali gift for all Indian consumers. It's seriously about time that Indian mobile operators started bundling phones with deals, and I hope eventually the day will come when subscribers can sign up for 2 or 3 years plans and receive devices at a completely subsidized cost. That is, for free. However, considering this is the first time a device is being offered with bundled services, I would look at this as trial experiment by both Bharti Airtel and Reliance Communications. Based on new subscribers, this could eventually lead to other devices being bundled with services and plans, along with other leading Indian mobile operators jumping on board.

Unfortunately, three of the main reasons why offering such schemes, directly from Indian mobile providers, have failed to become popular in India are because some subscribers either don't have established credit, or even a credit card. Furthermore, address verification has become so critical now when signing up new subscribers, and oddly, some people still can't be verified to the address provided. If the Indian mobile operators could somehow overcome these three main obstacles, I see no reason why Indian consumers can't benefit from the same plans and packages for devices as offered abroad.

Sunday, September 29, 2013

HDFC Bank raises rate on credit cards amid slump

HDFC Bankwill charge 3.25% interest rate on credit cards from October, up from the current 3.05% and 3.15%, besides going slow on sourcing new customers in a tough macroeconomic environment.

"On certain cards, we were charging lower interest rates than the rest of the industry. Hence we have brought the rates on a par with the industry," said a senior official of HDFC Bank, India's leading issuer of credit cards and the country's second-largest private sector bank. The bank has reduced its monthly sourcing of new customers from a peak of 100,000 to 65,000-70,000, the official added.

At June-end, HDFC Bank had a portfolio of 5.94 million credit cards, down from 6.56 million in May. Yet, it retained its position as the leading issuer of credit cards in the country, ahead of its rivals, including ICICI Bank, Citibank and Axis Bank.

"We decided to reduce the number of inactive cards. This is an ongoing process where banks churn their portfolio. We are being prudent and cherry-picking customers.  We continue to source good credit and get market share among the high net worth customers," said the official, who did not wish to be named, adding that the bank's portfolio was skewed towards middle and upper income individuals. Most banks began shrinking their credit card portfolio in late 2008 after customers started defaulting on payments in the wake of the global credit crisis. "There is a slowdown in the economy. This could lead to job losses in some sectors.  However, there is no evidence of it so far. In the medium term, there is a chance that credit card spends and outstanding on cards go up. We have to be watchful of the unsecured lending book," said the bank official.

The percentage of non-performing assets in the credit card portfolio of banks in the country almost tripled to 15-20% in 2009-10 from 5-8% in 2008-09. However, defaults are now down to below 5%. After the 2008 crisis, Deutsche Bank, Royal Bank of Scotland and Barclays exited the credit card business

http://economictimes.indiatimes.com/news/news-by-industry/banking/finance/banking/hdfc-bank-raises-rate-on-credit-cards-amid-slump/articleshow/23068641.cms

RBI ends 0% interest rate schemes for purchases through credit card

The Reserve Bank of India on Wednesday told banks to withdraw zero per cent interest rate schemes for purchase of consumer goods through credit cards, a move aimed at protecting consumers, but something that's likely to dampen the festive buying.

ET, in its September 24 edition, had flagged off this issue. RBI has made the circular public on Wednesday, which was earlier kept 'confidential'. The central bank has also told banks to divulge the details of benefits they get from retailers for offering interest rate discounts on loans provided to buy consumer goods.

"You are advised to strictly desist from these practices henceforth," RBI said in a circular issued on September 17 to all bank chief executives. It said banks should not resort to any practice that would distort the interest rate structure of a product as this vitiates the pricing mechanism.

The central bank dubbed these as "pernicious practices of select banks deterring customer protection". It went on to add that these practices breach fair and transparent pricing of products and violate customer rights and protection. "Many banks have appreciated our concerns and have discontinued with the practice," the central bank said, but added that there are some who haven't fallen in line. While the move is aimed at protecting unsuspecting customers, retailers fear that this is going to impact festive sales, since 20-30% of customers depend on zero interest or discounted bank loans for their purchases.

RBI said the interest element is camouflaged and passed on to customers in the form of processing fee. It has also directed banks to share the benefit they get from retailers.

http://economictimes.indiatimes.com/news/economy/policy/rbi-ends-0-interest-rate-schemes-for-purchases-through-credit-card/articleshow/23065285.cms

India cars: Better than new?

Even as India's new car sales stutter, the country’s used car sales are still going strong.
India’s automotive sector is going through one of its worst slowdowns in two decades. Though August sales were up year-on-year, this was only compared with last August's strike at Maruti Suzuki. The long downward trend is likely to continue for the rest of this year at least. Yet there is one part of the market that is still booming: used car sales.
According to the latest available figures, from research firm Crisil, between fiscal years 2007 (FY, ended March 2007) and FY2012, sales of used cars in India grew at a compounded annual growth rate of 22%, from 1m units to 2.6m units worth Rs520bn. That outpaced sales of new cars, which grew from 1.1m to 2m in the same period. Crisil forecasts that the used-car market will grow at 22-24%, to 7.7m units from FY12 through FY17, at which time sales of new cars will be 4.3m.
There are several reasons for this growth. For consumers who are watching their wallets, used cars offer value for money, at an average price of around Rp200,000 (US$3,155) per car, against an average of Rp400,000 for a new car. Higher excise duties and rising road taxes have made new cars more expensive, while high inflation has also raised interest rates on automobile loans. This, coupled with economic uncertainty, is prompting more car buyers to postpone a new-car purchase and turn to used cars instead.
Demand is also being fuelled by India’s smaller towns and cities, which house a growing population of upwardly-mobile but budget-conscious customers. Meanwhile, the supply of used cars has increased in recent years, as customers have begun upgrading to newer cars more frequently than earlier. With the rise of two and even three-car households, cars are better maintained, adding to the supply of good-quality cars.
A market develops
A key factor in growing this market is the rise of organized players. According to Crisil, until FY2007, the used car market was dominated by direct customer-to-customer sales supplemented by unorganised players. Organized players had a miniscule 4% market share in that year. However, the share of organized players rose to 16% in FY2012 and is forecast to grow to 25% by FY17, as companies recognize the potential in this business.
Organised companies come in several different flavours. The first is several auto makers who deal in only their own brands, in the hope that this will provide a counter cyclical revenue stream as well as boosting new car sales as customers upgrade. Auto maker Maruti became the first major organised player to enter this market, launching its used-car brand Maruti True Value in 2001. It now has over 454 outlets in 260 cities, selling around 250,000 used cars a year. Several others auto companies have followed suit, notably Tata Motors, which sold 96,827 cars under its assured pre-owned car programme last year.
Several luxury car makers, including Audi and Mercedes-Benz, have also ventured into the used-car segment, to cater for aspirational but still price-conscious buyers. India imposes 100% customs duties on luxury cars, while a fast-depreciating currency is making imported cars even more expensive. A quick turnover of new-car buyers, who tend to change their cars every two years on average, also ensures a good supply. As a result, used luxury cars cost almost half the price of their new counterparts.
Audi India, which inaugurated its pre-owned car programme in December 2012, expects to sell nearly 700 vehicles by end-2013, and to increase its pre-owned centres from 3 to 10. Mercedes-Benz India’s pre-owned cars programme sells close to 100 units a month, growing in double digits both last year and this year, while BMW India now has 10 exclusive showrooms for its pre-owned cars across the country.
Meanwhile, several auto companies have set up multi-brand used car operations. Mahindra First Choice Wheels, part of automotive group Mahindra, says it will likely sell about 65,000 used cars during FY2013. It plans to increase its 255 dealerships to 355 this year and to 500 by 2017. Toyota Kirloskar Motor, the Indian subsidiary of Japan’s Toyota Motors, also plans to expand its used-cars network, which deals in both Toyota and non-Toyota cars, from 50 outlets to 65 outlets by end-2013. Honda India sells only used Honda cars, but will accept non-Honda cars in part-exchange. Honda expects to sell up to 1,000 used cars this fiscal year through its certified programme, Honda Auto Terrace.
Rounding off these choices are several independent used-car companies, from websites such as Carwale.com, to multi-brand automobile sales and service chain Carnation Auto, which plans to have about 50 outlets by March 2014. ALD Automotive, the multi-brand vehicle leasing and fleet management business of Société Générale Group projects a 38% rise in its used-car sales by March 2014, to 2,500 vehicles.
Organized companies offer several benefits. Before being sold, the used cars are often refurbished and certified by in-house engineers. They also offer warranties of up to a year, some free services, financing schemes clear documentation, credibility, transparency and good retail networks. All of that in turn gives customers confidence, reducing their fears of being cheated and creating a virtuous cycle of higher demand.
In the long run these factors should benefit the new car market too, providing potential buyers with funds and a confidence boost by making it easier to sell their older vehicles. Indeed, even before that, the decline in new car sales is likely to start driving up prices in the used car market. That could dampen a market that is currently still in overdrive.

Tuesday, September 17, 2013

Air India, SBI Cards launch co-branded credit card

Air India has tied up with SBI Cards to launch a co-branded travel credit card that seeks to add value to the travel experience of Indian customers.The offering from this tie-up comprises Platinum as well as a Signature card.

Given the value proposition offered by the new Air India SBI Credit Card, it is going to wipe out all other credit cards in the market and achieve a significant market share in the next few months, said Rohit Nandan, Chairman and Managing Director, Air India. The new Air India SBI card allows a customer spending Rs 5 lakh in a year to earn up to three Delhi-Mumbai return tickets on Air India. The launch of this credit card marks the beginning of a new collaboration between the two major public sector entities (Air India and SBI), Nandan added. He expressed confidence that both Air India and SBI Cards will live up to the promises being made in their new collaborative journey. “The challenge lies in the delivery”. State Bank of India is also the leader of a consortium of banks that have helped Air India in its financial restructuring exercise. SBI Cards is a joint venture between SBI and GE Capital. Speaking at the launch event of the card, SBI Chairman Pratip Chaudhuri said the days of monopoly in various businesses are over in India and both SBI Cards and Air India need to focus on customer delight. Outlining the rationale for this tie-up, Chaudhuri said that Air India is bringing to the table a great travel product and SBI the widest distribution network (about 15,000 branches). “We are extremely pleased to partner with Air India and hope that our combined synergies ensure a rewarding experience to our customers in the travel segment”, Chaudhuri said.

Sunday, September 15, 2013

HDFC Bank's credit card base shrinks

Also sees decline in value of credit card transactions

The uncertain macro-economic environment may have prompted HDFC Bank to go slow on expanding its credit card portfolio. For the first time in past several months, the country's largest credit card issuer saw a sharp decline in its credit card base on a month-on-month basis.

HDFC Bank closed June 2013 with a portfolio of 5.94 million credit cards compared to 6.56 million cards a month earlier. The private lender's card base was at its lowest level since August 2012. The value of HDFC Bank credit card transactions through POS (point of sale) terminals also fell to Rs 3,350 crore in June 2013 from Rs 3,674 crore in the previous month.

The bank's credit card base has expanded every month between April 2011 and March 2013. It fell marginally on a month-on-month basis in April 2013 before rising again in May 2013. But in June 2013, the credit card base declined by almost 9.5%. "The current environment is not ideal for unsecured lending. Also, HDFC Bank's credit card base has become large in the last couple of years. So, probably the bank has decided to go slow and refrain from aggressively expanding this business," a banking analyst told Business Standard requesting anonymity. HDFC Bank did not offer comments for this story. An email sent to the bank's spokesperson went unanswered.

A few bankers said the Telecom Regulatory Authority of India's (TRAI) warnings to banks on making unsolicited calls to customers for selling their products and services may also have a role to play. "HDFC Bank's model for card acquisition is dependent on tele-marketing calls. In recent times, TRAI has become extremely vigilant and has warned banks not to make unsolicited calls to numbers that are in the do-not-disturb (DND) registry. This has affected HDFC Bank's new card acquisition. The attrition numbers are also high since HDFC Bank has a very large base of credit card holders. These factors have contributed towards the month-on-month decline in the bank's credit card portfolio," said a senior executive of a large private sector bank.

Industry analysts and bankers also said that in the wake of alleged violation in KYC (know-your-customer) norms the bank may have been reluctant in offering cards to customers who do not have a banking relationship with HDFC Bank in the past.

However, some of the banks that had slowed their unsecured lending expanded their credit card base on a month-on-month basis. For instance, ICICI Bank's credit card portfolio increased to 2.95 million at the end of June 2013 from 2.89 million in the previous month. Hongkong and Shanghai Banking Corporation's (HSBC) credit card base also increased marginally to 505,158 from 503,966 during this period.


Qatar Airways and ICICI Bank enter into partnership

The alliance offers exclusive savings on flight bookings made with ICICI Bank Cards
Qatar Airways, the national carrier of the State of Qatar and ICICI Bank India, India's largest private sector bank, announced a partnership offering debit and credit card holder's discounts in Business and Economy Class to destinations across Europe, Africa Australia, North America and South America.
The new partnership will enable card members to enjoy up to 10% savings in Economy Class and 15 percent in Business Class. Members can make bookings online at www.qatarairways.com/in-icici using their debit and credit cards. The offer is valid for sale ­­­until 15th September 2013 and all travel must be completed on, or before, 31 March 2014.
The partnership offers ample travel benefits to the wide and strong customer base of ICICI Bank. Qatar Airways aims to provide a generous and consumer-centric offer as well as build a memorable experience for its flyers.
Customers can also enjoy additional benefits and rewards with Privilege Club Programme. The Business Class passengers can enroll and accumulate 6,000 bonus Qmiles while Economy Class passengers can accumulate 3,000 bonus Qmiles. These miles can be redeemed for various benefits like excess baggage, upgrade etc.
Qatar Airways country manager, India, Henry Moses, said: "Qatar Airways is pleased to enter into a partnership with an industry leader like ICICI Bank. The strong customer base and wide reach of ICICI Bank combined with our expertise in travel will be a win-win situation for both partners. The objective of the partnership is to provide ICICI cardholders along with unmatched 5-star service and hospitality on board world's best airline. In line with our commitment and the consistent increase in demand from Indian passengers, we will continue to conceptualize and invest in such special offers in the future."
Qatar Airways has seen rapid growth in just 16 years of operations, currently flying a modern fleet of 127 aircraft to 128 key business and leisure destinations worldwide.
In a short span of 16 years, Qatar Airways has grown to over 120 destinations worldwide, offering unmatched levels of service excellence. Award-winning Qatar Airways, named Airline of the Year for the second consecutive year by industry audit Skytrax, has an extensive Indian network offering 95 passenger flights non-stop each week from 12 gateway cities to Doha.
The airline's Indian operations cover daily services to Doha from Mumbai, Ahmedabad, Amritsar, Goa, Hyderabad, Kolkata, Kozhikode, Trivandrum, Chennai and Bengaluru, together with 11-flights-a-week from Cochin and double daily flights from Delhi. It offers onward connections to an exciting array of over 100 destinations across Europe, Middle East Africa, North America and South America. Qatar Airways also serves the Far East and Australia from Doha
Qatar Airways has so far launched eight destinations this year - Gassim (Saudi Arabia), Najaf (Iraq), Phnom Penh (Cambodia), Chicago (USA), Salalah (Oman), Basra (Iraq), Sulaymaniyah (Iraq) and Chengdu, China.
Over the next few months, the network will expand with the addition of further destinations - Addis Ababa, Ethiopia (September 18), Ta'if, Saudi Arabia (October 2), Clark International Airport, Philippines (October 27) and Philadelphia, USA (April 2, 2014).

ICICI Bank plans to issue 5-lakh credit cards in FY14


ICICI Bank, the country's largest private sector bank, plans to issue five lakh new credit cards in 2013-14. 

The bank has a credit card base of 2.95 million cards. "We have the largest number of active cards. Almost 90% of our cards are active. Our spend is one of the highest in the industry," said Rajeev Sabharwal, executive director, ICICI Bank. 

The monthly spend on the bank's Sapphiro credit card stands at Rs 85,000 compared with an industry average of Rs 55,000. The bank has also seen a surge in online usage of cards. Online spends account for almost 35% of the credit card spends. "The bank has 30% share in online credit card spends and 35% market share in volume,'' said Sabharwal. 

The private sector lender that was consolidating its credit card book after a surge in credit delinquencies in 2008 is now building its book aggressively. HDFC Bankcontinues to be the market leader in the credit card business with 5.94 million cards. The country's second largest private sector bank, HDFC Bank, that was untouched by the 2008 crisis, has seen its credit card base shrink to 5.94 million credit cards at the end of June from 6.56 million at the end of May. There are four dominant players in the credit card market, including HDFC Bank, ICICI Bank, Citibank and Axis Bank. Post the 2008 crisis, Deutsche Bank, Royal Bank of Scotland and Barclays exited the credit card business. 


Thursday, September 12, 2013

ICICI Bank Carbon Credit Card: Asia's First Credit Card Powered by VISA CodeSure

ICICI Bank , powered by Visa CodeSure, is a revolutionary new credit card form factor with an in-built microprocessor; designed to give you additional safety for online transactions.
It incorporates an alpha-numeric LCD screen, a 12-button touch keypad and an in-built battery with a lifespan of 3 years. Available in Asia for the first time, ICICI Bank  enables you to generate highly secure One-Time Passcodes (OTP) for online transactions on the card itself, effectively eliminating the risk of fraud.
As a one-time activity, you need to register for Visa CodeSure and create your unique 4-digit CodeSure PIN. This CodeSure PIN can then be used to generate dynamic passcodes on your ICICI Bank  for online transactions.


Features

ICICI Bank  can be used just like any other ICICI Bank Visa Credit Card to complete transactions at merchant outlets and ATMs. However, the below mentioned unique features of this card enable you to generate highly secure dynamic passcodes for online transactions on the card plastic itself.
               Card-Details
LCD Screen
Now you can generate dynamic One-Time Passcodes (OTP) on this screen using your 4-digit CodeSure PIN.
12-button touch keypad
The 12-button touch keypad enables you to enter your 4-digit CodeSure PIN to generate dynamic passcodes on the LCD screen.
Microprocessor and a Battery
Available with a lifespan of 3 years.

Change to American Express Gold Card Rewards Structure


This communication is in reference to the 1,000 bonus Membership Rewards® Points earned by spending on your American Express Gold Card with minimum 4 transactions of at least Rs.250 each in a calendar month. In this connection, we wish to notify that with effect from October 1, 2013, this threshold of Rs.250 is being increased to Rs.1,000. However, the requirement of minimum 4 transactions in the calendar month remains same. All other terms and conditions related with the product remain unchanged.

SBI car loan for salaried individuals gets tougher: Report

India’s largest lender State Bank of India (SBI) has put some restrictions in its car loan segment, in a move to bring down the rising cases of defaults. According to media reports, the bank announced that the eligibility limit for loan issuance for salaried individual for car purchases was raised from Rs 2.5 lakh per annum to Rs 6 lakh per annum for non-SBI bank account holder. The limit has been raised to Rs 4.5 lakh for SBI account holder. The report from Economic Times said that SBI has also increased the service charges by 0.51 per cent. Analysts said that the move will directly have an impact on sales of passenger car makers which are already reeling under high interest costs and slowing economy. Meanwhile, the report cited a private bank executive as saying that defaults in two-wheeler loan segment has gone up by 3-4 per cent in last few months. The move comes at a time when Finance Ministry has been pulling up public sector lenders to take action against defaulters and bring down their NPAs.

Citi successfully completes the acquisition and conversion of Best Buy's U.S. credit program

Citi announced that it successfully completed the acquisition from Capital One Financial Corp. of Best Buy's U.S. credit card portfolio and the conversion of the portfolio to Citi's systems. Citi Retail Services, the premier provider of credit card products, services and solutions for North America retailers, will manage the portfolio going forward. The portfolio currently totals more than USD 6 billion in receivables.
"Executing a conversion of this size in less than seven months is unheard of in the industry," said Citi Retail Services CEO Bill Johnson.
"The success of this endeavor speaks not only to the value we place on Best Buy as a client, but to the commitment and expertise of our people." "The transition of Best Buy's card portfolio to Citi Retail Services reflects our determination to provide outstanding service and financing offers for our customers," said Mark Williams, president, Best Buy Financial Services. "As part of this transition Best Buy will also be able to further strengthen our customer loyalty program - which is already among the largest and best programs of its kind." The addition of more than USD 6 billion in receivables strengthens Citi Retail Services' position as a leading provider of private label and co-branded card products to U.S. retailers and their customers. The business services millions of accounts for a number of iconic brands, including ExxonMobil, Macy's, Sears, Shell and The Home Depot. The long-term strategic agreement between Citi and Best Buy, the global leader in consumer electronics, was originally announced in February of this year.

Citi does not expect the impact of the agreement, acquisition and conversion to be material to its earnings in 2013.

Saturday, August 31, 2013

Important change on Standard Chartered Bank Charges

Message from SCB to customers:

We are happy to advise you that our new and enhanced Online Banking comes with additional security features providing a safe environment for all your online transactions. Further, we have now introduced an enhanced IVR (Interactive Voice Response system) at our Phone Banking that allows automatic identification of your open query and customized information based on your recent transactions. Also, the IVR is enabled with a call back option and the capability to provide key information on SMS. The above is designed to ensure easy access to us 24/7 at your convenience, using our Phone Banking or Online Banking.

We have also made some key changes applicable to your account effective October 1st, 2013. Request you to please take note of the following:
Category
Existing charges
Revised Charges effective
Oct 1st , 2013
Phone Banking
Service Charges
No charges applicable
Self Service IVR calls: Free
Non IVR calls^ attended by Phone Banking Officers:
-
First 2 calls free per calendar month
-
3rd call onwards, 50 per call


^ Calls pertaining to complaints, lost/blockage of cards etc. are excluded from this charge
 

For details on the revised charges, please click here

Should you require any assistance or clarification, please do not hesitate to contact us on our phone banking numbers or write to us at customer.care@sc.com or visit us on our website www.standardchartered.co.in


Phone Banking Numbers:
Allahabad, Amritsar, Bhopal, Bhubaneshwar, Chandigarh, Cochin / Ernakulam, Coimbatore, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna , Rajkot, Surat, Vadodara
3940444 / 6601444

Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune
39404444 / 66014444

Gurgaon, Noida
011 - 39404444 /
011 - 66014444

Jalgaon, Guwahati, Cuttack, Mysore, Thiruvananthpuram, Vishakhapatnam, Proddatur, Dehradun, Mathura, Saharanpur
1800 345 1000

Siliguri
1800 345 5000


Tuesday, August 20, 2013

CIBIL puts number over name; underlines importance of credit scores to avail loans

Credit Information Bureau India Limited (CIBIL), a credit information company, has launched its first TVC. The filmfocuses on the importance of the CIBIL TransUnion score (credit score) for individuals who seek loans and credit cards from banks.
The film created by PostScript Advertising shows instances where loan seekers are told that their applications would get delayed. One instance shows a man's home loan getting delayed, while another shows a family of three being informed that their car loan would be delayed. Another instance shows an applicant trying to impress a lady executive saying his uncle is the manager of the bank’s Guntur branch. That's when a man walks in and announces his CIBIL score (750). That's enough to attract the attention of all the staff. The film shows him being treated like a celebrity, while a voice over informs: ‘Aaj kal aage badhne ke liye naam nahin number zaroori hai’ (To move ahead these days, you need a number, not name). It urges people to log on to www.cibil.com to get their CIBIL TransUnion score, to check their eligibility should they wish to procure a loan.
On the campaign, Arun Thukral, managing director, CIBIL, said, “The CIBIL TransUnion Score and credit report have been key criteria in lending decisions in India for a large part of the last decade. Our campaign carries a simple yet compelling message. It emphasises the importance that the CIBIL TransUnion Score has in the lending process and hence, creates the possibility of providing consumers access to loans more easily. This move is bound to generate large interest from consumers given that almost every loan application in the country is evaluated using the CIBIL TransUnion Score and credit report. If someone was previously not aware if they were eligible for a loan, they can now follow our simple online process to obtain their CIBIL TransUnion Score and credit report and evaluate their eligibility just like a lender would.”
Sumira Roy, co–founder and creative head, PostScript Advertising, said, “The story relates to the hardships customers go through in getting a loan for their dream purchase. It stresses that in the financial world one is recognised by numbers rather than a name. While the world entices consumers to avail of loans with promises, we thought we should empower the person applying for a loan with crucial information that banks look for when processing the loan application and give them the added confidence in knowing the true picture.”
Harshala Chandorkar, senior VP, consumer relations and communications, added, “The philosophy that we at CIBIL embrace is: You are a product of what you have created. Being diligent with payments builds ‘reputational collateral’ and you no longer have to rely on family, connections or assistance from anybody as long as you have control of your own financial destiny. This basic philosophy was weaved in with the focus of the TV commercial which is the CIBIL TransUnion Score. Couple this thought with the fact that financial strength gives you the freedom to aspire to an education and car or home ownership and we arrived at the punch line of the commercial which is: Aaj kal aage badhne ke liye naam nahin number zaroori hai.

Sunday, August 11, 2013

Ratnakar Bank acquires select India businesses of RBS

Mid-sized private lender Ratnakar Bank on Friday said it has acquired British banking major RBS' business banking, credit cards and mortgage portfolio for an undisclosed sum. The deal comprises transfer of 1.2 lakh customers but the asset base involved was not immediately known. All of RBS employees will be retained.
"(We have) agreed to acquire RBS' business banking business, credit cards business and mortgage portfolio in India, subject to approvals from Competition Commission of India," a statement from the unlisted bank, founded in 1943, said. "Employees of RBS associated with these businesses are proposed to be absorbed by Ratnakar Bank," it added. The bank's head of strategy and markets, Rajeev Ahuja, said RBS has built a high quality business rich in current accounts and added that the transaction will help the lender fast track growth.
The Kolhapur, Maharashtra-headquartered bank has a customer base of 5 lakh with a book of Rs. 14,500 crore. RBS has already announced plans of reducing its footprint in the country and has already stated that it will be holding only 10 of its branches in the country by end of 2013, down from a peak of 31. In the statement, RBS said the sale is in line with its plans. "The deal comprises over 1.2 lakh customers. RBS is fully committed to support impacted customers and will be writing to inform on the next steps for them." The British lender maintained the deal will have no impact on its corporate and institutional business (markets and international banking) or private banking businesses.

RBS had struck a deal to sell its retail and commercial banking businesses to its peer HSBC, but the pact fell as it was not cleared by the sector regulator RBI. Ratnakar Bank said the transaction complements its existing business and would help it strengthen base in the targeted product and customer segments. The deal will also enhance the private lender's low-cost current and savings account deposits in a "in a very short span of time", the statement said. The 70-year-old private lender assured the RBS customers will continue to get all services they have been receiving till now. Ratnakar Bank completed a second round of equity capital raising worth Rs. 324 crore from global and domestic investors by issuing three crore new shares in April this year, taking the total infusion over the last two years to over Rs. 1,100 crore. PricewaterhouseCoopers were the advisors to Ratnakar Bank for the deal, while Morgan Stanley and RBS M&IB Asia Pacific advised RBS, the statement added.

Friday, August 9, 2013

Publicis, Omnicom set to merge to form world’s largest ad company

Paris-based Publicis Groupe and New York-based Omnicom Group have decided to merge the two ad firms to create the world’s biggest advertising company, according to a media report. The report said two companies will hold equal share in the merged entity, to be known as Publicis Omnicom Groupe, which will be led by CEOs of both the companies together. As per an Economic Times report, the merged entity will have a combined market value of USD 35 billion. The two companies will use the synergies of merged firm to not only expand their market, but also negotiate for their clients better ad rates for media placements on television, the Internet and in print. The merged entity will also topple Londonbased WPP, which is currently the world’s biggest ad company, amidst rising hopes that recovering economic growth will turn around the fortunes of ad companies too. According to Zenith-Optimedia, a researcher from Publicis, Ad spending across the globe will probably rise 5.1 per cent next year.

StanChart's India unit operating profit up 45%


Standard Chartered Plc’s India unit has posted a 45 per cent rise in operating profit at $450 million in the six months ended June, on robust growth in the income from wholesale and consumer banking streams. The operating profit for January-June 2012 was $311 million. It posted a 17 per cent growth in income at $927 mn, up from $790 mn a year before. The income from wholesale banking rose 20 per cent to $682 mn. Consumer banking — personal loans, credit cards and the small and medium units segment—grew 10 per cent to $245 mn. Net interest income improved to 3.7 per cent from 3.5 per cent.

Sunil Kaushal, regional chief executive (India and South Asia), said there was strong underlying momentum in both businesses, driven by good client activity levels, despite challenges in the macro environment and currency drag. As an economy, India has had a relatively tough couple of years, with falling GDP growth and a decline in the rupee. As the market began to slow, action was taken to reshape the business, adjusting the risk profiles and priorities, the bank said. It rank remains cautiously optimistic about the outlook for the second half. “We expect the macro environment in India to remain somewhat challenging and uncertain but, despite this, both businesses have very good momentum as we begin the second half,” said Stanchart. With volatility in recent weeks, there might be further moderation in demand for credit from the consumer and wholesale side, said Kaushal. He said the bank was also cautious on growing its credit card business, given the slowing economy and job losses. He did not elaborate.

Loan impairment charges rose to $113 mn from $105 mn. Loan impairment is up slightly year on year but the portfolio is well diversified, well collateralised and short in tenor. The asset quality is expected to remain stable in the rest of the year, Kaushal said.


Saturday, August 3, 2013

Visa Inc. posts Q3 net income of $1.2 billion, authorizes new $1.5 bn share repurchase program

Visa Inc. announced financial results for the Company's fiscal third quarter 2013 ended June 30, 2013. Net income for the quarter was USD 1.2 billion or USD 1.88 per share, an increase of 16 per cent and 20 per cent, respectively, over the prior year adjusted results. The prior year results were adjusted to exclude a litigation provision of USD 4.1 billion and related tax benefits associated with the Multidistrict Litigation proceedings taken in the fiscal third quarter of 2012. Net operating revenue in the fiscal third quarter of 2013 was USD 3.0 billion, an increase of 17 per cent over the prior year, driven by strong growth in service revenues, data processing revenues and international transaction revenues. "Visa delivered solid financial performance during our fiscal third quarter and we remain confident in delivering our guidance for fiscal year 2013," said Charlie Scharf, Chief Executive Officer of Visa Inc. "We remain committed and focused on our long-term strategic goal of supporting our issuers, acquirers, merchants and government partners through flexibility and innovation in electronic payments. We are accelerating opportunities to expand our network through mobile, eCommerce and data-driven solutions, while continuing to deliver value to our shareholders."

RBI relaxes KYC norms for banks

Relaxing the KYC norms, RBI has said that the banks will now be required to update KYC data only once in two years for high risk entities, and just once in 10 years for low-risk clients. In a notification, RBI said, “The issue has been reviewed in the light of practical difficulties/constraints expressed by bankers/customers in obtaining/submitting fresh KYC documents at frequent intervals as the relative documents submitted earlier specially by low- risk customers have remained unchanged in most of the accounts.” RBI has asked banks to exercise full KYC procedure at least every two years for high risk individuals and entities, from the earlier directive of not less than once in two years. For low risk individuals and entities, the KYC data updation has been relaxed to at least every 10 years from the requirement of not less than once in five years earlier. For medium risk individuals and entities it has been relaxed to at least every eight years, from not less than once in two years. It said however that banks may continue carrying out on-going due diligence with respect to business relationship with every client

Micromax accidentally leaks Canvas 4 pre-order customer's sensitive information

It was one of the most hyped phone launch in the recent past. The Canvas 4 went up on pre-order without Micromax revealing the specs, price or even photos of the phone, yet over 10,000 people paid Rs 5,000 upfront to book a unit. But things went horribly wrong for a few when sensitive information including their email address, shipping address, phone number as well as Micromax account user name and password were leaked by the company.

First reported by Gizmodo India, some customers who had pre-booked their Canvas 4 units received a mail from Micromax informing them that the balance Rs 13,000 was being charged on their credit card. However, some of them received a mail that had the same details of over 100 other customers. BGR India has a copy of that mail.

What’s shocking is that not only did it have contact details of other users, it also had the user name and password of their Micromax accounts, which could enable anyone to change their order. One could effectively modify the order and change the shipping address. However, Micromax claims that it blocked access to the compromised accounts as soon as it came to know about the faux pas so nothing could be changed.

“We have looked into these reports over the weekend, the incident is an unfortunate combination of system and human error on the last batch of the orders to be processed. However, we have blocked the access for any changes to be made into these accounts and have ensured that details could not be tampered by anyone to be misused,” a Micromax spokesperson told BGR India.

Nevertheless, it is shocking how something like this can happen. It is one thing to be a brand aspiring to make it to the top and quite another to fulfil responsibilities that come with it.

Sunday, July 21, 2013

Citi India’s FY’13 net jumps 41% at Rs 2,720 cr

Citi India, part of the US based global banking giant Citibank, on Wednesday reported a growth of 41 per cent in net profits for 2012-13 at Rs 2,720 crore, helped by robust growth in commercial banking, mortgage business and moderation in operating expenses. Operating expense to income ratio of the bank stood at 40 per cent as at March 31, 2013 as compared to 44.5 per cent as at March 31, 2012. “During the financial year 2012-13, we have seen sustained expansion in the commercial banking segment, high off-take of trade loans by global banking customers and growth in our mortgage business,” Abhijit Sen, chief financial officer of Citi India, said in his post-earnings comments. The total assets of the bank were Rs 1.28 lakh crore at the end of the last financial year. Advances rose 10 per cent year-on-year to Rs 52,036 crore, while mortgage book expanded 16.7 per cent to Rs 9,949 crore. Citi India said it has continued to be leading arranger of capital for the India financial system, raising close to USD 8.5 billion and also played a key role in government’s disinvestment programme. The bank said that its capital adequacy ratio improved to 15.90 per cent and the net NPA ratio was 1.47 per cent. 

Charge Card versus Credit Card

Customers quite often confuse between the charge card and the to be the same. Charge card can be said very close to credit cards, but it needs outstanding amount to be paid at once on arrival of due date, without any revolving facility. There is no charge levied on the outstanding till due date, subsequently it attracts a penalty up to 5%.

Lets understand this with the help of an example; A bank charges a 4% penalty on total outstanding after the due date(Minimum fine being Rs. 500). Suppose the outstanding is Rs. 20000, then the customer is liable to pay Rs. 800 as a penalty for the delay in payment, however in case of credit card, customers can carry forward such due for payment in the next month.

Some of the Indian banks that are offering charge card to its customers are: American Express, Citi Bank, Axis Bank etc.

Card Transaction Power

The transaction limit of the charge card is not predefined.The The credit history, transaction pattern and personal financial record of client determines the credit limit of a charge card. In credit card, the purchase limit is preset and customers know its usage limitations in advance.

Who is the Customer?

Charge card suits well with a young customer who wants to make a good credit report. Customer can use a charge card with discipline to make a good Credit blueprint that is frequently accessed by the credit bureau.  It also helps a card customer to control the spending and avoid debt overburden.

On the other hand, credit cards inculcate borrowing habit in the customer and it can damage the credit profile if not used with extra care.

The absence of revolving facility and lack of installment for outstanding amount can make credit card attractive for the easy going customers but the financially savvy customers would find a charge card to be a better option.

Charge Card and  Credit Card Comparison

Though charge card and credit card seem similar in use but there is a significant

Outstanding bill payment
Charge Card: Compulsory to pay every month on the due date
Credit Card: The revolving credit facility allowed

Usage Limit
Charge Card: No predetermined limit. The usage pattern, credit history and financial capacity decide the usage limit.
Credit Card: Predefined credit limit

Other fees
Charge Card: A hefty annual fee is charged. Prepayment of the outstanding bill attracts penalty
Credit Card: Zero annual fee. No penalty for prepayment of due bill.